How can we help?
The support contact will be published before launch. The answers below cover the most common questions.
Find your license key
It’s in your receipt email from Lemon Squeezy. Lost it? Sign in to My Orders with the email you used at checkout.
“Already active on 2 Macs”
Open Settings › License on a Mac you no longer use and choose Deactivate. If that Mac is lost, contact support to free its seat.
Direct paste stopped working
In System Settings › Privacy & Security › Accessibility, remove Pastelo with −, then turn direct paste on again in the app. Choosing an item still copies it, so ⌘V always works.
History isn’t being saved
If macOS asks whether Pastelo may use its Keychain item, choose Always Allow. Without the key, history is kept in memory only and the app shows a warning.
Offline or activation errors
Activation needs an internet connection once. After that, Pro works offline and stays active even when license checks can’t reach the server.
Privacy questions
Your history never leaves your Mac. See the privacy policy for what the app and this website send.